Travel 6 tips for getting good customer service from a ‘bad’ airline? Yes, please and thank you! July 5, 2019Christopher Elliott, Special to USA TODAYComments Off on 6 tips for getting good customer service from a ‘bad’ airline? Yes, please and thank you! By combining a little bit of social media research with patience and basic manners, you can have a good flight on any airline – even low-rated ones.