Travel

Hotel guest satisfaction declines, but employees get high marks for courtesy, according to J.D. Power

Nathan Diller, USA TODAYComments Off on Hotel guest satisfaction declines, but employees get high marks for courtesy, according to J.D. Power

While occupancy is bouncing back, guest satisfaction is down, according to J.D. Power's 2022 North America Hotel Guest Satisfaction Index Study.

     
Nathan Diller, USA TODAY
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